FAQ
BEFORE PURCHASE
CUSTOMER ACCOUNT
Can I order without a user account?
Yes you have the option to order without a user account.
However the benefits of having an account is to access quickly to your order history, change billing and shipping addresses or manage your subscription to the newsletter. It is also possible to easily place other orders without having to retype your personal data.
I forgot my password ?
If you have forgotten v o be password, use r simply the "Forgot Password".
SHIPMENT
What are the possible shipping methods?
For deliveries in France we use the services of Afterwork Delivery and DHL in standard shipping mode.
For deliveries outside France we only use DHL services in standard shipping mode
How long does it take to ship the order?
All orders made are sent directly to our dispatch center. Normally, the order will be sent to Afterwork Delivery and DHL within 48 hours. As soon as your order is ready to be shipped, ie, awaiting supported by the carrier, you recevr ie z notified by e-mail with the link tracking and the tracking number. You can count on Afterwork Delivery for deliveries even on weekends.
What is the delivery delay ?
Delivery for France takes place within 3 to 5 working days after shipment and for countries . When delivering abroad , customs clearance may result in delays and additional costs.
What are the shipping costs and in which countries do you ship?
FREE delivery for orders over 79€ in all European Union countries as well as in Switzerland, USA and Canada without shipping costs! Shipping costs are 36 euros for the rest of the world.
Which carrier processes my order?
For domestic shipments in France we use the services of Afterwork Delivery and DHL , P our shipments abroad , we use the services of DHL . .
PURCHASE
Order progress
I have not received an order confirmation?
After ordering in our online shop, you will receive your order confirmation by e-mail . If you did vez not received within one hour, it may be due to one of the reasons include:
· Has the wrong address or other email address been entered?
· Did the email land in the SPAM folder of your e-mail account?
· The order has not been completed successfully. Please check in your user account under "my orders", if the order has been registered in our system. If this is not the case, please place a new order.
If none of the described cases apply, please contact our customer service.
Can I change my order later?
Yes, just contact our customer service in the 15 minutes that follow the validation of your order. Indeed, in order to guarantee quick delivery, thank you to communicate rapidly changing, if not rained s no changes p Ourra be made.
Means of payment
Can I also pay by PayPal?
Yes, payment by PayPal is possible. After completing your order on the website of KOA VISIONS , you s Eriez directed to PayPal for payment.
Minimal order
Is there a minimum order value?
No, we do not have a minimum order value. However to benefit from the FREE delivery the minimum order value is 79 € if you are located in Europe or North America
Discount codes
How can I use a discount code?
Coupons can be entered at the last step of the order .
Can the discount codes be cumulated?
Discount coupons can not be combined with other coupons or coupons and they can not be used for sale items.
AFTER PURCHASE
Order status
Where's my package ?
Once your order is ready to ship, you will receive an e-mail notification and also for each step of the delivery.
retraction
How long do I have to retract my order?
The withdrawal period is 15 days from receipt of the goods. In this case, notify the customer service beforehand. After this period has elapsed, a refund of the purchase price is no longer possible.
Returns
Who pays for the return costs?
The return costs are the responsibility of KOA VISIONS.
Has my return arrived?
We will inform you as soon as we have processed your return.
When will I be reimbursed?
As soon as we have processed your return (10 to 14 business days), we will immediately refund the amount by the original payment method. If the payment was made by credit card, the refund on your account may take up to four weeks depending on the credit institution.